Virginia Guilford Over 20 years experience providing liaison between technology, business, regulators, and audit. Skilled in process improvement development and introduction of new security measures. Global deployment experience in Asia Pacific, Latin America, Europe, the Middle East and Africa. Experienced technical writer and business analyst. Extensive website management and content development experience. CISA (Certified Information Systems Auditor) certified, retired TECHNOLOGY SKILLS   Microsoft Word, Excel, Access, Outlook, FrontPage, Lotus Notes, DreamWeaver RECENT PROJECTS    2006 to 2008 Citi, IT Risk Management §    Business/Engineering Liaison for ‘Fast Track’ security projects, including email encryption, laptop encryption, and security for CD/DVD and USB ports. Provided liaison between engineering teams, business areas, and end users. Gathered business and functional requirements to be used for the evaluation of vendor products, and developed use cases to help refine the selection of enhancements to existing products. Provided oversight for the creation of user instructions and manuals, and participated in training for desktop support staff and help desks. Conducted meetings with international information security staff to facilitate deployment in Latin America, Asia Pacific, and Europe, the Middle East and Africa. Dealt with regulatory, legal, and translation requirements for deployment of security products to over 90 countries and for all business sectors. Provided reporting, project metrics and milestone tracking for senior management. 2003 to 2004 Schwab Soundview Capital Markets (no longer in business) §    Coordinated documentation responses for quarterly Sarbanes-Oxley audit certifications and standard security examinations using COSO risk guidelines and CobiT assessment tools. §    Introduced various process improvements required by the new regulatory climate including helpdesk issue tracking, change management process, problem resolution, and service level agreements between the infrastructure group and its business partners. §    Designed and developed an Intranet website that provided centralized access to technical specifications and process documents for telecommunications, networks, UNIX, and production support groups.   2001 to 2003 U.S. Trust (now part of Bank of America) §    Designed and developed an Intranet website that included technical documentation, database standards, naming conventions, and environment statements. §    Designed an online data dictionary containing documentation for 81applications. §    Developed a technical education lecture series which provided presentations by in-house expert staff and external speakers.   2000 to 2001 J.P. Morgan Chase §    Designed and maintained the Intranet website of the Investment Banking Business Aligned Technology division. §    Edited and posted weekly status information updates from international teams and wrote weekly update email bulletins. SUMMARY OF PREVIOUS EXPERIENCE   1998 to 2000 Y2k Communications contracting to Credit Suisse First Boston, Alliance Capital, Merrill Lynch, Merck-Medco Provided communications support for Information Technology Year 2000 projects: developed internal communications, documented policies, wrote customer response letters, created functional specifications.   1994 to 1998 Audit and Compliance Documentation contracting to NYNEX/Bell Atlantic (now Verizon), TIBCO, Chase Manhattan Bank (now JP Morgan Chase), U.S. Trust (now part of Bank of America), Sony Music Entertainment, Citibank, World Wide Securities Services Wrote documentation and marketing materials for the Sentinal product for NYNEX. Created user guides for TIBCO. Analyzed and created user and system administration manuals for application systems emphasizing audit compliance, security standards, contingency, and change control for UST. Supported development of corporate intranet home page and managed deployment of Microsoft Word standard stationery for 75,000 users worldwide for Chase. Developed and managed telecommunications asset management process and supported telecommunications help desk operation and problem solving for SONY. Analyzed and documented international securities trade message-processing system supporting brokers throughout 45 countries for Citibank.   1990 to 1991 Citibank, FITS/NAIS/IS Office Services Manager with staff of 12 providing facilities, word processing, and financial administration support. Negotiated contracts for temporary services, maintenance, and leasing.   1984 to 1989 Financial Technologies International, PC Support Manager, Data center Liaison, Technical Recruiter for the product development department. EDUCATION M.Phil, 1985, Anthropological Linguistics, CUNY, NY, NY B.A., 1972, Anthropology, CCNY, NY, NY